Implementation, Deployment, and Security
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      2. Implementation, Deployment, and Security

      SiteSpect Maintenance

      FAQs

      How can I upload SSL certificates on our sites that are routing through SiteSpect?

      Users who have ssl uploader privilege will be able to upload the SSL, intermediate certificates, and the private key. You can upload a new certificate at any time; it doesn’t take effect until it is applied to your configuration by SiteSpect personnel.

      You might need to coordinate these updates with your CDN provider.

      To upload the files, login to SiteSpect, navigate to Site, Configuration, Domains and complete the following steps:

      1. Click the key icon (shown in the following diagram) to upload a certificate/key.

      1. Upload the private key, the certificate, the chain certs and click Save.
      2. Notify helpdesk@sitespect.com that you’ve uploaded a new certificate.

      If we’re making changes to our site, will we break our SiteSpect setup?

      Changes to your site’s content will not break your SiteSpect setup. If you add, remove, or change existing pages or page content, SiteSpect continues to run normally. In some cases, SiteSpect may disable Variations or Site Changes that no longer appear applicable. It will also notify the Administrators of those changes. Even in this event, your site will continue to operate normally.

      On the other hand, infrastructure changes, architectural changes, and changes that alter your traffic flow, could compromise your SiteSpect deployment. Examples of that sort of change include:

      • Launching, modifying, or replacing your CDN.
      • Moving your data centers or web servers.
      • Deploying a new Security Layer such as traffic Whitelists or Blacklists (or changing those lists).
      • Changing your IP addresses..
      • Adding, removing, or changing your website domains.

      It’s best to discuss that sort of change with our Solutions Architects to work out a plan for those changes.

      What ongoing resources do we need to maintain the SiteSpect environment?

      For optimum performance and reliability, we ask that you identify the following contact types to work with SiteSpect business and technical resources.

      • Technical Contact is anyone whose role is to design, install, maintain, or support your SiteSpect environment. This is an individual who has responsibility to work with SiteSpect to configure and tune the SiteSpect implementation and who may receive monitoring and status communications.
      • Emergency Contact is someone who is available 24/7 during any emergency related to your SiteSpect environment in case we need to collaborate or notify you of an urgent circumstance. The Emergency Contact can also be a Technical Contact and an Authorized Contact or will have efficient access to them.
      • Authorized Contact is someone who is authorized to request that SiteSpect place your environment into Bypass Mode and approve new users’ access to SiteSpect.  

      Note: When in Bypass Mode, no live traffic routes through SiteSpect. This prevents website visitors from accessing Campaigns in SiteSpect and also prevents the collection of data in SiteSpect.

      How often do you update your Cloud? Will upgrades impact our website traffic or ability to use the product?

      Different components of our cloud are updated on a weekly or monthly basis, with critical and security updates occurring more frequently as appropriate. The upgrade cycle is designed to be seamless and invisible to you, with new code being tested on a single system before entering wide use. Traffic-serving systems are upgraded in a rolling fashion by stripe group. You may notice an upgrade only by a change in the version number or an in-product announcement of new features. We maintain a SiteSpect Cloud Status page (here) which announces any upcoming upgrades or service affecting events. On that page, you can subscribe to receive notifications when they appear.