Help Resources

Online Help and Product Documentation

The SiteSpect Online Help System serves as both an introduction to the SiteSpect system as well as a resource for SiteSpect's features. You can access help articles using the menus or the search bar.

If you are just getting started, review the following topics:

• Introduction to Testing
• Creating a Metric
• Creating a Factor
• Creating a Simple A/B Test

Developer Portal

The Developer Portal has specific documentation and resources about the SiteSpect API and using the API. It can be found HERE

Help Desk

The Help Desk at SiteSpect is here to answer your questions.

SiteSpect's normal business hours are 4:00  - 20:00 Eastern Time, Monday through Friday, Except major Holidays.

• During SiteSpect’s business hours, contact the Help Desk team directly with any questions at helpdesk@sitespect.com or via telephone at
  

  • North American Support Line: 1-844-859-1900

  • UK Support Line: +44 (0) 20 3239 8591

  • Europe Support Line: +31 20 82 020 82

  • Australia Support Line: +61 390 163 800

Outside SiteSpect’s business hours:

• We always have resources on call for emergency support. An emergency issue is defined as any unplanned interruption of traffic between site visitor and origin.
• In case of an emergency after hours, call any of the support lines and select option 4 and you will be connected to an on-call support resource. At that time, we’ll provide a work-around (bypass) for the issue you are facing and investigate further during business hours of the next business day.