How to Get Help

Online Help

The SiteSpect Online Help System serves as both an introduction to the SiteSpect system as well as a resource for SiteSpect's features. You can access help articles using the menus or the search bar.

If you are just getting started, review the following topics:

• Introduction to Testing
• Creating a Metric
• Creating a Factor
• Creating a Simple A/B Test

Help Desk

The Help Desk at SiteSpect is here to answer your questions.

SiteSpect's business hours are 9:00 a.m. – 8:00 p.m., Eastern Time, Monday – Friday, except major holidays.

• During SiteSpect’s business hours, feel free to contact the Help Desk team directly with any questions, via phone (+1-844-859-1900) or email (helpdesk@sitespect.com).

Outside SiteSpect’s business hours:

• We always have resources on call for emergency support. An emergency issue is defined as any unplanned interruption of traffic between site visitor and origin.
• In case of an emergency after hours, call +1-844-859-1900 and select option 4 and you will be directed to an on-call engineer. At that time, we’ll provide a work-around (bypass) for the issue you are facing and investigate further during business hours of the next business day.

• For any urgent situation, contact our support engineers directly via telephone, +1-844-859-1900.